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Terms and Conditions
Your use of the Marketplace may be subject to a credit limit set by STC in connection with your use of the Marketplace (Cloud Account Credit Limit) as well as your overall customer credit limit set by STC, and subject to the applicable STC Policies. It is your sole responsibility to monitor your Cloud Account Credit Limit and to ensure that it is sufficient to cover those fees you incur or are likely to incur in connection with your use of the Marketplace.
Use of the Marketplace
- Through the Marketplace we aim to provide you with a fast and effective means to subscribe to cloud services. We hope you will be happy with the products that you subscribe to through the Marketplace, however, please note that STC only provides those products which are clearly labelled as STC Cloud Products and STC does not directly provide the Independent Cloud Products.
You may subscribe to Cloud Products via the Marketplace if you meet the following criteria:
- are 21 years old or older based on the age of majority in your jurisdiction;
- have not defaulted in any payments due to or had any payment disputes with STC or any other STC group company in the past.
- You may subscribe to Cloud Products via the Marketplace if you meet the following criteria:
Account set-up and activation
- In order to subscribe to Cloud Products via the Marketplace, you must have a personalised password secured account (Cloud Account). You can set-up a Cloud Account by following the process notified by STC from time to time or in accordance with the process referred to in the End Customer Agreement. You acknowledge that you will not be able to subscribe to any Cloud Products until your Cloud Account has been activated and complete and accurate billing details have been uploaded.
- Your Cloud Account will allow you to manage your subscriptions to Cloud Products on the Marketplace and to access a personalised dashboard which allows you to monitor subscriptions to Cloud Products and to perform other administrative functions.
- The first time you use the Marketplace, you will be required to complete a registration form, set log-in details and select a secure password. We will ask you to provide a range of information during the registration process, including a valid email address. All information you provide should be accurate and correct at the time of registration. Under no circumstances should you establish a Cloud Account using a false name or any other information you know to be false. If your registration is successful, you will receive a confirmation email to your registered email account. You will only be entitled to create one Cloud Account per email address.
End Customer Agreement
- Use of your Cloud Account. You are responsible for all activities that occur in connection with your Cloud Account or any Access Details provided in connection with your account, regardless of whether those activities are carried out by you, your employees or any third party. You should take steps to protect the confidentiality of your Access Details and you must notify us immediately if you become aware of any disclosure, loss, theft or unauthorised use of your Access Details.
- Keeping your information up-to-date. It is your responsibility to ensure that the information we hold on record for you is up-to-date.
- Backing-up your data. Unless expressly agreed otherwise in our Agreement, it is your responsibility to take appropriate steps to safeguard and back-up your data stored on the Marketplace. We shall have no obligation to back-up any data related to your use of the Marketplace or your Cloud Account.
- Compliance with the law. You assume full responsibility for compliance with all Applicable Laws of the country from which you access the Marketplace, including in respect of the subscription and use of any Cloud Products made available for subscription through the Marketplace.
- Each Cloud Product will be subject to its own terms and conditions. Before subscribing to a Cloud Product on the Marketplace, you should make sure that you agree to be bound by the relevant terms and conditions, which you will have an opportunity to review and accept before completing the transaction.
- You acknowledge and agree that the provision of each Cloud Product may be subject to a product specification. The product specification may specify the technical capabilities of the Cloud Product and may limit the scope of the Cloud Product's performance. Such limitations will vary depending on the nature of the Cloud Product but may include for example limitations on the number of Authorised Users, systems resources, performance capacity, quantities and the period of time during which the Cloud Product will be made available.
- You acknowledge that the specification for a Cloud Product is a dynamic document which may be subject to change over the lifetime of that Cloud Product, including in respect of STC Cloud Products pursuant to Clause 6.6. STC shall try to ensure that any change to the specification for a particular STC Cloud Product does not result in a material reduction in the level of performance experienced by you but gives no guarantee in respect of performance.
- You acknowledge and agree that subscription to any particular Cloud Product shall be independent of any other such subscription provided by STC. Your obligation to pay for or perform obligations in respect of one Cloud Product shall not be contingent on the provision of any other Cloud Product by STC or any Cloud Service Provider.
- Unless expressly stated otherwise in our Agreement or in the terms and conditions applicable to a particular Cloud Product, you subscribe to all Cloud Products at your own risk. You acknowledge that STC does not guarantee the availability, quality, suitability or legality of the Cloud Products or that the description of the Cloud Product on the Marketplace is accurate.
- STC reserves the right to vary the STC Cloud Products from time to time, including in order to implement improvements to functionality, changes in technology, changes in modes of operation or patterns of use, changes in industry practice or changes in the availability of third party content.
Independent Cloud Products
- When you subscribe to an Independent Cloud Product on the Marketplace you acknowledge and agree that you will be entering into a contract directly with the Cloud Service Provider who is offering the relevant Independent Cloud Product. We make no claims or endorsements in respect of the Independent Cloud Products described on the Marketplace.
- Where you subscribe to an Independent Cloud Product you grant us the right to share your data with the relevant Cloud Service Provider to allow them to provide you with the Independent Cloud Product. We cannot be responsible for any use of your data made by a Cloud Service Provider.
- STC will not be responsible for any disputes which arise between you and a Cloud Service Provider. Should you have any concerns about any Independent Cloud Products published on, or which you have subscribed to, via the Marketplace you should contact the Cloud Service Provider directly. STC will not be able to provide any support or assist with any complaints that relate to Independent Cloud Product
- Cloud Products may be offered subject to a trial service plan. Where offered, the trial service plan will be free of charge with the aim of allowing you to try the Cloud Product before you take out a fully-paid subscription. The trial service plan may restrict your access to, or the functionality of, the Cloud Product for the trial period.
- The trial period shall last for the specified period. If you choose to subscribe to the full Cloud Product before the expiry of the trial period, this will terminate the trial period. A Cloud Product may be subject to additional or separate terms and conditions during the trial period.
- You acknowledge that any data you submit or customisation you carry out to a Cloud Product during any trial period will be lost unless you purchase a full subscription to that Cloud Product prior to the expiry of the trial period.
- Cloud Products may be made available from time to time in beta mode during which we or the Cloud Service Provider will look to identify any errors with the Cloud Product published to the Marketplace. All Cloud Products in beta mode will be clearly marked as 'beta', 'pilot' or some equivalent description.
- During the beta testing period you will not be charged for your use of the relevant Cloud Product. You will be notified once the beta period ends and offered the opportunity to subscribe to the Cloud Product subject to paying the relevant charge.
You shall and shall procure that your Authorised Users shall
- keep their Access Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them;
- not disclose, share, or permit their Access Details with any third party, without obtaining your prior consent; and
Estimated use tool
- STC makes available a tool on the Marketplace which you can use to estimate your likely usage of Cloud Products over a given period (Estimation Tool). The Estimation Tool relies on the information you input to generate your estimated usage, including for example the size of your organisation. The estimate provided by the Estimation Tool may help you decide what level of volume commitment you would like to make for Cloud Products.
- The Estimation Tool is provided for your convenience only and we have no obligation to edit the information you submit or upload to the Estimation Tool. The estimate provided using the Estimation Tool is intended to be indicative only and ultimately may be inaccurate, particularly if the information you have provided is incorrect or incomplete. Ultimately, you may wish to undertake your own assessment of your requirements for Cloud Products, and where appropriate, seek independent advice from a suitably qualified third party.
- We accept no responsibility and disclaim all liability for any estimates provided using the Estimation Tool and you shall be responsible for any use you make of, or reliance you may put on the information provided by the Estimation Tool.
Payment transactions, payment options and pricing
- Unless specified otherwise on the Marketplace, you agree that you will be obliged to pay for all Cloud Products that you subscribe to via the Marketplace and we or any Cloud Delivery Partner shall be entitled to charge you for the fees payable.
- Payment in respect of Cloud Products you subscribe to may be processed directly by STC or by a Cloud Delivery Partner. All payments processed by a Cloud Delivery Partner will be subject to that Cloud Delivery Partner's terms and conditions and associated policies which shall apply directly between you and the Cloud Delivery Partner.
You may opt to pay by a number of different methods which are as follows:
- Credit card (Visa, MasterCard or such other cards which we may specify at the time of payment);
- A pre-paid telecoms account; or
- post-paid telecoms account.
- You authorise us or the Cloud Delivery Partner to charge you in advance for all payments due over the subscription term for any Cloud Product you subscribe to. Such payments shall be charged annually or with the frequency specified in our Agreement or the relevant Cloud Product's service plan.
- Where you would like STC to process payments on your behalf you must have an existing payment account set up with STC. If you do not already have an STC payment account, you can set one up by following the instructions at the attached link (https://www.stc.com.sa).
- You are responsible for ensuring that the payment method you specify when you subscribe to a Cloud Product remains current. Where payment has not been received when due for any Cloud Product you subscribe to, you acknowledge that your subscription may be suspended. In the event that your selected payment method is cancelled or deactivated you should contact us as soon as practicable to arrange for an alternative method of payment to ensure continuity of service. We reserve the right to recover any amounts due by you by alternative means. In addition to any other rights we may have under our Agreement, where a payment is past due we reserve the right to terminate your Cloud Account, regardless of the amount that is due.
- If pursuant to the End Customer Agreement you enter into a volume commitment for a specified period, you acknowledge and agree that where you do not satisfy the agreed volume commitment in that period you shall not be entitled to any refund or credit in respect of the unused portion of the commitment. Unless expressly agreed otherwise with you in our Agreement, in no circumstances shall any unused allowance or volume discount roll-over to any subsequent period. You agree that any difference between the value of your minimum volume commitment and the fees invoiced to you for the specified period shall be invoiced in the final month of the specified period, irrespective of your usage. This adjustment shall be categorised on your STC invoice in accordance with the category pre-determined in the End Customer Agreement.
- Unless expressly agreed otherwise with you in writing, the price of all Cloud Products shall be the price applicable at the date of subscription as may be amended from time to time. All prices listed on the Marketplace for Cloud Products are, to the best of STC’s knowledge, accurate at the time of publishing. However, the Marketplace may contain inadvertent inaccuracies or typographical errors. These will be corrected at STC’s discretion, as they are identified to us including by our Cloud Service Providers. All prices listed on the Marketplace are subject to change at any time without notice.
STC Credit limits
- Your Cloud Account may be subject to your Cloud Account Credit Limit set by STC. The Marketplace will automatically assign a Cloud Account Credit Limit to your Cloud Account which will be communicated to you via the Marketplace. Any amendments to your Cloud Account Credit Limit must be made in accordance with the applicable STC Policies. STC has no duty to offer credit to you and you acknowledge and agree that you may be required to pay upfront for the Cloud Products and other fees you incur in connection with your use of the Marketplace.
- Ultimately your subscriptions to Cloud Products may not exceed your Cloud Account Credit Limit. It is your sole responsibility to ensure that your Cloud Account Credit Limit is sufficient to meet the fees you are liable to pay pursuant to your use of the Marketplace. STC reserves the right to suspend or terminate your access to all Cloud Products in the event that your credit limit is exceeded.
- You acknowledge and agree that any Cloud Account Credit Limit extended to you in connection with your subscription to Cloud Products, shall be subject to the overall credit limit set by STC. Such credit limit is set in accordance with a number of predetermined criteria, including by reference to the sector in which you or the entity you represent operate.
- In the event that any of the limitations applicable to a Cloud Product are exceeded you acknowledge that additional fees may be payable and you shall be responsible for accounting to STC without delay for the extent of use of the Cloud Product in excess of the specified limits, which may include an additional administration fee to compensate STC for the unauthorised use.
- All invoices issued by STC in connection with your use of the Marketplace may be issued in hardcopy or electronically through STC's normal invoicing channels. All charges invoiced to you shall be inclusive of Taxes, unless expressly stated otherwise. You are responsible for payment of all Taxes that may apply to your use of the Cloud Products. We reserve the right to charge such Taxes in addition to the fees applicable to the Cloud Products you subscribe to.
- Invoices issued by STC in connection with your use of the Marketplace shall provide an overview of the fees payable by you and shall display the fees in one of four general categories only. The categorisation of fees in STC's invoice may not allow you to determine the specific Cloud Products to which they relate. A detailed cost breakdown will be available on your personalised dashboard on the Marketplace.
- STC reserves the right at any time to charge a fee for access to certain parts of the Marketplace. In no event will you be charged for such access unless we obtain your prior agreement.
In using the Marketplace, you agree that you shall not:
- sell, resell, license, sublicense or distribute any Cloud Products for the benefit of anyone other than you or those Authorised Users entitled to use those Cloud Products in connection with your subscription; or
- introduce any Harmful Code; or
- use any “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Marketplace; or
- in any way reproduce or circumvent the navigational structure or presentation of the Marketplace or any Cloud Product to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Marketplace; or
- attempt to gain unauthorised access to any portion or feature of the Marketplace, or any other systems or networks connected to the Marketplace, or to any of the services offered on or through the Marketplace, including by hacking, password “mining” or any other illegitimate means.
User Generated Content
- The Marketplace may contain discussion forums, bulletin boards, review services or other forums (Interactive Areas) in which you or other users may post reviews, comments or messages (Content). If we provide such Interactive Areas, any use of them is at your own risk.
- By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Marketplace any Content that is: (i) unlawful, libellous, defamatory, offensive to any religious or moral groups, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy, abusive, inflammatory, fraudulent or otherwise objectionable; (ii) would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any Applicable Laws; (iii) may infringe the Intellectual Property Rights of any party; or (iv) impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including us; or (v) unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations; or (vi) private information or photographs of any person, including names, contact details or any financial data; or (vii) in our sole opinion objectionable, or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Marketplace or may expose us, any of our affiliates, or other users to any harm or liability of any type.
- We take no responsibility and assume no liability for any Content posted, stored or uploaded onto the Interactive Areas by you or any third party, or for any loss or damage suffered as a result. Although we have no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, we may, in our absolute discretion, remove, screen or edit without notice any Content posted or stored on the Marketplace at any time and for any reason, and you are solely responsible for creating backup copies of any Content you post on the Marketplace at your sole cost and expense.
- If it is determined that you retain any moral rights (including rights of attribution or integrity) in the Content, you hereby declare that: (i) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (ii) you have no objection to the publication, use, modification, deletion and/or exploitation of the Content by us or our affiliates, licensees, successors and assigns; and (iii) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content.
Linking to the Marketplace
The Marketplace may contain links or references to other websites maintained by third parties. Such links are provided solely as a convenience to you and we do not endorse those sites. We are not responsible for the content of any such websites (including those websites belonging to members of the STC group of companies) that have links with the Marketplace, or for the legal consequence of your entering into any contracts with our group companies or third parties and you rely on the information available on those websites at your own risk. We do not accept any liability for any loss, damage, expense, costs or liability incurred by you as a result. You may not link to the Marketplace without STC's prior written approval. You agree to remove or cancel any such link to the Marketplace at STC’s request.
Intellectual Property Rights
- All Intellectual Property Rights in or relating to the content of the Marketplace or the Cloud Products, including any trade marks, or copyright in the text, graphics, logos, button icons, images, operating software and in the form, arrangement and design of the Marketplace belong to either STC, the Cloud Service Providers or their respective third party licensors, unless otherwise stated.
- Subject to the payment of the applicable fees, unless expressly stated otherwise in the End Customer Agreement or in the terms and conditions applicable to the relevant Cloud Product, you shall be granted in respect of a Cloud Product, a non-exclusive, revocable, non-transferable licence to use it solely for your internal business purposes and subject to any limitations specified in the terms and conditions applicable to that Cloud Product. Upon the expiry of any agreed period of service for a Cloud Product, unless automatically renewed subject to the terms of our Agreement, you acknowledge and agree that your right to access and use the Cloud Product may terminate.
- To the extent required by STC and the Cloud Service Providers as the case may be to provide the requested Cloud Product, you grant to STC, or shall procure the grant to STC of, a non-exclusive, royalty-free, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt and translate all data, information, applications, software, text, sound, photos, images, graphics, code or any other material, in any format, provided by or on behalf of you or your Authorised Users that are stored in or run through the Cloud Products from time to time in order to allow STC and the Cloud Service Providers to provide the Cloud Products you subscribe to from time to time via the Marketplace. You agree to do all things and execute all documents required to allow STC to take full advantage of the rights granted pursuant to this Clause.
- Except as expressly prohibited by STC or a Cloud Service Provider in the applicable terms and conditions, you may make copies of the Cloud Products to the extent reasonably necessary for the following purposes: back-up, mirroring (and similar availability enhancement techniques), security and disaster recovery. You shall record the number and location of all copies of the Cloud Products and take steps to prevent unauthorised copying.
- You are allowed to download to a local hard disk, reproduce, print and copy extracts of the Marketplace solely for your own personal and domestic, non-commercial use. We reserve the right to withdraw this licence at any time by notice on the Marketplace.
- No part of the Marketplace may be copied, reproduced, modified, transmitted, stored or exploited for commercial gain, as part of any other website, electronic retrieval system, publication or other work, whether in electronic form or otherwise, without the prior written consent of STC.
Any unauthorised use of the Marketplace or its contents may result in legal action being taken against you.
By submitting any Content to the Marketplace by electronic mail, postings on the Marketplace, through our 'contact us' portal or otherwise, you grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to:
- use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display such Content throughout the world in any media, now known or hereafter devised; and
Exclusion of Liability
- STC does not warrant or make any representations regarding the use of the Marketplace, the Cloud Products or the results achieved through use of the Marketplace or the Cloud Products in terms of their availability, accuracy, timeliness, reliability or otherwise and you release STC from all claims arising in connection with the same, whether in contract, by virtue of any wrongful act (including negligence) or otherwise and for any loss or damage however caused (including direct, indirect, consequential, special losses, or loss of profits), including where suffered as a result of any statements or representations made by a Cloud Service Provider.
- Except as expressly provided otherwise in our Agreement, the Cloud Products and the Marketplace are made available to you on an “as is” basis and STC gives no warranty of any kind, whether express, implied, statutory or otherwise, and specifically disclaims all implied warranties, including any warranty of merchantability, fitness for a particular purpose or non- infringement to the fullest extent permitted by the Applicable Laws.
Release and Indemnity
- If a dispute arises between you and any Cloud Service Provider, Cloud Delivery Partner or any of their respective affiliates you agree to bring any claim directly against that Cloud Service Provider or Cloud Delivery Partner and you also agree to release STC (and our affiliated companies and each of their respective officers, directors, employees, agents, representatives and service providers) (STC Parties) from all claims, demands, damages (actual or consequential) of any kind whatsoever arising out of or in any way connected with such dispute. In granting this release, you expressly waive any protections whether statutory or otherwise that would otherwise limit the extent of the coverage granted by way of this release to include only those claims which may now exist or which you suspect exist in your favour at the time of granting this release.
Suspension and termination
- You acknowledge that violation of any of the terms of our Agreement may result in suspension of service meaning that you will not be able to use either one or all of the Cloud Products you subscribe to. Where possible, STC will try to provide notice before suspending a Cloud Product.
- STC reserves the right to terminate our Agreement at any time on giving you not less than thirty (30) days' written notice.
- Subject to any express provision otherwise in our Agreement, you may terminate our Agreement at any time by following the Cloud Account closing procedure. Termination of our Agreement will be subject to payment by you of all sums due in connection with our Agreement.
Termination or expiry of our Agreement for any reason will:
- be without prejudice to any obligation or right of any Party which has accrued prior to such termination (or shall thereafter accrue in respect of the period before such expiry or termination); and
- not affect any provision of our Agreement which is expressly or by implication intended to come into effect on, or to continue in effect after such termination, which includes this Clause 2121.
- On termination of our Agreement for whatever reason STC shall be entitled to perform such functions as may be required in order to ensure that you able to continue to use those Cloud Products which you are entitled to use following termination of our Agreement.
- Any member of the STC Group may enforce the terms of our Agreement. Except as provided in this Clause 22, or expressly agreed otherwise in writing no term of our Agreement is intended to confer a benefit on, or to be enforceable by, any person who is not a party to our Agreement.
- You agree that all benefits, warranties, indemnities, licences and any other rights granted or provided to STC under our Agreement are also granted or provided to all other members of the STC Group and that you owe the same duties and obligations to the other members of the STC Group as you owe to STC irrespective of the fact that such member of the STC Group is not a party to our Agreement.
- Notwithstanding this Clause 22, we may by agreement rescind or vary our Agreement or any term of our Agreement without the consent of any person who has the right to enforce our Agreement or the term in question, notwithstanding that such rescission or variation may extinguish or alter that person's entitlement under that right.
- STC’s failure to enforce the strict performance of any provision of our Agreement will not constitute a waiver of its right to subsequently enforce such provision or any other provisions of our Agreement.
- STC reserves the right to appoint outsourced service providers to perform certain of its operations carried out in connection with the Marketplace, for example the invoicing process.
- Neither we nor you shall be liable to the other for any delay or non-performance of its obligations under our Agreement arising from any Force Majeure Event.
- If any of the provisions of our Agreement are found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such provision shall be struck from our Agreement and such invalidity or unenforceability will not affect the other provisions of our Agreement which shall remain in full force and effect and the parties agree to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the same effect as would have been achieved by the invalid or unenforceable provision. Notwithstanding the above, if the invalid or unenforceable provision would be valid or enforceable if some part of it were deleted or modified, it shall apply with such modifications as may be necessary to make it valid and enforceable.
- Our Agreement which includes the End Customer Agreement, constitutes the entire agreement and understanding between you and STC in respect of the matters dealt with in them. We and you acknowledge and agree that in entering into our Agreement, and the documents referred to in it, neither we nor you rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to our Agreement or not) other than as expressly set out in our Agreement as a warranty. The only remedy available to us and you for breach of the warranties shall be for breach of contract under the terms of our Agreement.
- The Marketplace is offered by STC from and entered into by you in the Kingdom of Saudi Arabia. Our Agreement and any non-contractual obligations arising out of or in connection with our Agreement and your use of the Marketplace, shall be governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia. You submit to the exclusive jurisdiction of the Courts of the Kingdom of Saudi Arabia over any claim or matter arising under or in connection with this Agreement.
- Nothing in our Agreement prevents or prohibits either party from seeking urgent interim relief in any court of competent jurisdiction, including pre-arbitral attachments, temporary restraining orders, temporary injunctions, permanent injunctions and/or orders of specific performance, as may appear reasonably necessary to preserve the rights of either party.
- If you have any questions, concerns or complaints in relation to the Marketplace or our Agreement please contact us at firstname.lastname@example.org.
Definitions and Interpretation
Access Details means the unique user name and password provided by STC or a Cloud Service Provider to you for the purposes of allowing a specific number of category of Authorized User to access a Cloud Product.
Affiliate in relation to an entity, means and includes any partnership, corporation or other legal entity, directly or indirectly Controlling, Controlled by or in common Control with that entity.
Applicable Laws means all applicable laws, statutes, codes, ordinances, decrees, rules, regulations, municipal by-laws, judgments, orders, decisions, rulings or awards of any government or any government agency or department of competent jurisdiction, including those of the Kingdom of Saudi Arabia.
Authorised Users means those individuals (whether employees, contractors or end users) who are designated by you from time to time as being permitted to access and use a particular Cloud Product on behalf of you.
Cloud Delivery Partner means any third party telecoms provider selected by you to process payments for Cloud Products you purchase via the Marketplace.
Confidentiality Agreement means any confidentiality agreement entered into between STC and you in connection with the Marketplace, as the same may be amended from time to time in accordance with its terms.
Control means the possession, directly or indirectly, of the power to direct or cause the direction of the management, business or policies of another, whether through the ownership of shares, by contract or otherwise, or the power to elect or appoint at least fifty percent (50%) of the directors, managers, partners or other individuals exercising similar authority, and Controlling and Controlled shall be construed accordingly.
Force Majeure Event means any event which prevents the performance by a party of all or a material part of its obligations under our Agreement and which the party so affected is unable to overcome by the exercise of reasonable diligence, and shall include acts of God, storm, fire or flood, acts of government or a public agency or authority of competent jurisdiction, riot, insurrection, war, threat of or preparation for war (whether or not declared), invasion, hostilities, civil war, rebellion, revolution, insurrection, interruption or failure of electricity or telephone service, terrorist or military action or any threat of the foregoing, strike, labor dispute or supply chain failure or pandemic or other widespread outbreaks of infectious disease.
Harmful Code means any software, program, code, file or scripts intended to cause harm, including viruses, worms, Trojan horses, cancellous or other contaminants.
Intellectual Property Rights means any patent, copyright, database right, design right, trade mark, trade name, know-how, right of confidence and any other intellectual property right of any nature whatsoever, in each case whether registered or unregistered, and including all applications (or rights to apply) for, and renewals and extensions of, such rights and all similar or equivalent rights or forms of protection which subsist in any part of the world.
End Customer Agreement means any special commercial terms to be applied in respect of your use of the Marketplace or in connection with your subscriptions to Cloud Products, as the case may be, from time to time agreed in accordance with Clause 4.
Taxes means any taxes, duties or similar charges (including sales tax or withholding tax) assessable in any jurisdiction whatsoever.
- the singular includes the plural (and vice versa) and use of any gender includes the other genders;
- persons include individuals, corporations, and unincorporated bodies or associations that are recognized at law (whether or not having a separate legal personality and irrespective of their jurisdiction or origin, incorporation or residence);
- time shall be construed by reference to the Gregorian calendar;
- "including", "include", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
How we collect your personal information
We collect two types of information about you and your Users: (1) personally-identifiable information provided by you directly to us or to Cloud Service Providers as well as information we learn about you from your use of our services and the Marketplace; and (2) information we collect by virtue of web analytics that allows us to understand and optimise the operation of the Marketplace, which cannot be used to identify you (please see the “Cookies” section below).
We collect personally-identifiable information about you only when you specifically give it to us. We may also collect information relating to the transactions you carry out, including details of any payment cards you use. We do not generally disclose this information to third parties except in the circumstances set out in Clause 10.6 below.
Sharing your personal information with Cloud Service Providers
We may send marketing information to you in relation to promotions that we run from time to time or service offerings we consider may be of interest to you. You can ask us not to process your personal information for marketing purposes by checking certain boxes on the forms used to collect your information or by updating your marketing preferences in your User Account. You can also exercise the right at any time by contacting us at the following address email@example.com.
Cloud Service Providers will not be permitted to market to you directly in connection with other services they offer. In the event that you receive any such marketing communication that you have not specifically requested you should let us know immediately.
Protecting your personal information
The transmission of information via the Internet is not completely secure. We will do our best to protect your personal information while it is in our possession, however, we cannot guarantee the security of your data transmitted online or over the Marketplace.
We recognise industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption by using secure socket layer SSL encryption and certificates.
Cookies are features in a browser which assign a unique identification to your computer. On the Marketplace we use session cookies which are only stored on your computer's memory during your browsing session. Once the browser is closed the cookies are automatically deleted from your computer. These cookies are never written on the hard drive of your computer and do not collect any information from your computer.
You may choose not to accept cookies. However, if you have modified your browser settings not to accept cookies, you will need to re-set your browser to accept the cookies that are sent to it. Otherwise, you may not be able to access and participate in certain areas of the Marketplace. If you want to stop cookies being stored on your computer in future, please refer to your internet browser's instructions by clicking 'Help' in its menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the Marketplace.
Disclosure of your information
We may disclose your personal information to other members of the STC group of companies. We may also disclose your personal information to third parties in the following circumstances:
- in order to provide services and Cloud Products subscribed to by you;
- to any Cloud Delivery Partner, as selected by you;
- where those third parties assist us in supplying our services to you or perform certain functions on our behalf, including IT support services or professional services;
- in the event of a sale, merger, liquidation, receivership or transfer of assets of STC or one of our group companies, to the prospective buyer of the business and their professional advisers; and
- if required to do so by law, a court order or by a regulatory authority of competent jurisdiction or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Please note that in order to cooperate with governmental requests, summons or court orders, or to protect other Users or our systems, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (i.e. name, email address, etc.), IP address and traffic information, usage history, and content submitted to the Marketplace.