- FAQ's -

how do I know what is the needed size for my Hot storage and Archiving storage?

Please ask for support from STC Presales team and you can use the link below to calculate the needed backup storage, http://rps.dewin.me/

What bandwidth do I require to backup to the STC Backup-as-a-Service?

Bandwidth will determine how long a backup will take to complete. Backup speed and capacity will directly depend on the bandwidth available. Please use the link below to calculate the needed BW: http://rps.dewin.me/bandwidth/ For Example, to offload backup data of 100 GB to STC BaaS Cloud in 8 Hours, it requires 28.44 Mbit/s dedicated Internet\WAN Connectivity for the offloading\backup copy operation.

Can STC Backup-as-a-Service solution backup Physical Infrastructure?

Yes, Veeam Cloud Connect software allows for any combination of VMware vSphere, Microsoft Hyper-V, standalone Windows & Linux Servers as well as Nutanix clusters to be backed up to STC BaaS

How do we restore data?

Restore process is initiated and managed through your Veeam Backup & Replication Console, same as your local restores.

Is the data compressed before backup to the STC Backup-as-a-Service repository?

Yes, Veeam de-duplicates & compresses data before sending it offsite to the repository. De-duplicated ratios will depend on the type to data being backed up

Can multiple sites backup to the same Veeam Cloud Connect repository?

Yes, multiple sites can back up to the same repository.

How can I ensure that my cloud data resides in Saudi Arabia?

STC Backup-as-a-Service solution will only store data at our own datacenters within the borders of Saudi Arabia. Our Veeam Cloud Connect datacenters are located in Riyadh and Jeddah. Customers will be able to connect to the datacenter with the lowest latency to ensure highest throughputs.

Can STC BaaS backup my Hyper-V, VMware and standalone server environments?

Yes, Veeam Cloud Connect software allows for any combination of VMware vSphere, Microsoft Hyper-V, standalone Windows & Linux Servers as well as Nutanix clusters to be backed up to STC BaaS

Can STC Backup-as-a-Service be used as a secondary backup location?

Yes, Backup-as-a-Service behaves can be used as a secondary backup repository and your backup files will be protected in a cloud backup repository inside STC Cloud. A local backup copy can simply be offloaded to STC as a secondary backup target (cloud repository) using the Veeam Backup & Replication console after adding STC BaaS Cloud as Veeam service provider and detailed procedure is listed in this link: https://helpcenter.veeam.com/docs/backup/cloud/cloud_connect_sp_launch.html?ver=100

What is the purpose of the TCS Backup-as-a-Service using Veeam Cloud Connect?

The STC Veeam Cloud Connect Backup-as-a-Service is a cloud archiving solution for customer backups and backup copies who are already taking backup locally using Veeam Solution. Our cloud solution will effectively replace your current tape storage system as well as meet the offsite data requirements.

Is the BaaS offering managed by STC?

No, customer manages his own backups and restores.

How does BaaS manage to recover my data so quickly?

STCS leverages off recovery functionality to recover a failed VM in less than 5 minutes inside STC SDDC Tenant subscription of the customer to provide the needed production compute, network and storage requirements for the VMs after recovery . Recovery essentially runs your VM instantly from the backup data while restoring the original VM to its previous state before cutting you over thus ensuring minimal downtime and data loss and it relies on Veeam Instant Recovery technology: https://www.veeam.com/instant-vm-recovery.html

Will it affect the performance of my applications?

No, Backups have application-aware processing, seamlessly adjusting its resource utilization to that of applications running on your VM to ensure it doesn’t impact it negatively

How do we perform backups?

It’s agentless for VMware Environment, i.e. you do not require to install it on the VM, we simply point it to the IP address and the software does the rest. We perform Image-level application-consistent backups.

Does Veeam Cloud Connect support multiple retention policies?

Yes, Veeam Cloud Connect supports customer defined retention policies - with the granularity and retention period desired.

Is the data encrypted? Does STC have access to the data?

Yes, clients have the ability to enable encryption of data in transfer and at rest. No, STC does not have access to the data.

Will my data be located in SA?

Yes it will be located in the datacenter of STC in Riyadh and Jeddah.

What are the pricing elements?

First: The Storage Capacity pricing based on pay-as-you-go model for both hot backup repository and archiving repository. Second: license subscription pricing based on the below options: - Backup for Virtual Machine: Veeam Availability Suite Enterprise Plus VM - Backup for physical Server: Veeam Backup & Replication Enterprise Plus Server - Backup Archiving for Virtual Machine: Veeam Cloud Connect Backup VM* - Backup Archiving for physical Server: Veeam Cloud Connect Backup Server* Third: Connectivity for STC Private Cloud Customers (SDDC) and on-premise customers.

How does licensing work?

With STCS’s BaaS, you are licensed per VM backed up on a monthly subscription and a usage based storage based on a pay as you go model.

What technology is used for the Backup-as-a-Service?

The core technology used for the service is based on Veeam Backup & Replication solution in addition to Veeam Cloud Connect for on-premise Backup Archiving.

What is STC Backup as a service?

STC BaaS will allow you to backup and restore your infrastructure through Veeam Cloud Connect and Backup & Replication Manager by providing you the flexibility of configuring your own backup policies for your STC hosted Cloud Services and on premise infrastructure.