- Description -

Deskiva is a Cloud Ticketing and Help desk Solution Deskiva can be used as a help desk system for customers' internal employees or a ticketing system for clients A seamless process reduces cost and saves time-solving your client's issues and supporting them Customers can use Deskiva through a simple easy to use multi-user web-based customer support platform Using Deskiva users can log a ticket report an issue create a request or even submit an inquiry The system comes packed with more advanced features and tools

Customer Impact: Organize high volumes of requests in a centralized system. Improve communication with customers. Reduce time consumption for the normal manual processes to report and solve issues. Increase employee efficiency / Customer experience and satisfaction. Measure customer feedback based on issues/tickets submitted.

AVAILABILITY99.98% Uptime Guarantee

- Plans -

Starter

Starter Plan

Starter Plan

Features

  • Ticketing system
  • Automated Routing
  • Default SLA
  • Basic Dashboard
  • Basic Reporting
View More

Starting From

SAR 460.0
Monthly

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Monthly

SAR 460.0

Per User

Starting From

SAR 1,380.0
Quarterly

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Quarterly

SAR 1,380.0

Per User

Starting From

SAR 2,760.0
Biannual

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Biannual

SAR 2,760.0

Per User

Starting From

SAR 5,520.0
Annual

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Annual

SAR 5,520.0

Per User

Growth

Growth Plan

Growth Plan

Features

  • Ticketing system
  • Automated Routing
  • SLA 24/7
  • Customized Dashboard
  • Advanced Reporting
  • Auto Escalation Process
  • Integration with call center
View More

Starting From

SAR 920.0
Monthly

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Monthly

SAR 920.0

Per User

Starting From

SAR 2,760.0
Quarterly

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Quarterly

SAR 2,760.0

Per User

Starting From

SAR 5,520.0
Biannual

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Biannual

SAR 5,520.0

Per User

Starting From

SAR 11,040.0
Annual

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Annual

SAR 11,040.0

Per User

Super

Super Plan

Super Plan

Features

  • Ticketing system
  • Automated Routing
  • SLA 24/7
  • Customized Dashboard
  • Advanced Reporting
  • Auto Escalation Process
  • Integration with call center
  • Integration with social media
  • API integration
  • Omni channel capabilities
  • Customizable ticket form
  • Knowledge base
  • Two-factor Authentication (2FA)
View More

Starting From

SAR 2,070.0
Monthly

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Monthly

SAR 2,070.0

Per User

Starting From

SAR 6,210.0
Quarterly

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Quarterly

SAR 6,210.0

Per User

Starting From

SAR 12,420.0
Biannual

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Biannual

SAR 12,420.0

Per User

Starting From

SAR 24,840.0
Annual

1 Year of commitment required
( Price is inclusive of VAT ) PRICE & PAYMENT OPTIONS

Pricing Details

Annual

SAR 24,840.0

Per User

- Add-ons -

Extend your subscription plan with the following add-ons

Starter Extra User

Starter Extra User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 460.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 1,380.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 2,760.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 5,520.0

Per User

Growth Extra User

Growth Extra User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 920.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 2,760.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 5,520.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 11,040.0

Per User

Super Extra User

Super Extra User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 2,070.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 6,210.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 12,420.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 24,840.0

Per User

Call center integration

Call center integration

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 11,500.0

Per Contact Center

Dashboard customization

Dashboard customization

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 11,500.0

Per Customization Bundle

Reporting Customization

Reporting Customization up to 3 reports

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 11,500.0

Per Customization Bundle

Workflow Design

Workflow Design

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 17,250.0

Per Workflow

Third party integration

Third party integration

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 11,500.0

Per Application

Ticket filed customization

Ticket filed customization

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 9,200.0

Per Customization Bundle

Email Integration

Email Integration

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 6,900.0

Per Email Server

SMS Integration

SMS Integration

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 6,900.0

Per SMS Gateway

SMS Bundle 10K

SMS Bundle 10K

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 1,265.0

Per Bundle

Social Media Integration

Social Media Integration

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 115.0

Per Channel / User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 345.0

Per Channel / User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 690.0

Per Channel / User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 1,380.0

Per Channel / User

Auto Escalation Process

Auto Escalation Process

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 115.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 345.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 690.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 1,380.0

Per User

Customer Care

Customer Care Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 46,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 138,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 276,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 552,000.0

Per Bundle

Customer Care Plus

Customer Care Plus Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 92,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 276,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 552,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 1,104,000.0

Per Bundle

Planning and Business Continuity

Planning and Business Continuity

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 46,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 138,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 276,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 552,000.0

Per Bundle

Evaluation and Enhancement

Evaluation and Enhancement Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 92,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 276,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 552,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 1,104,000.0

Per Bundle

Service Life Cycle

Service Life Cycle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 23,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 69,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 138,000.0

Per Bundle

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 276,000.0

Per Bundle

Extra Service

Extra Service

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

One time payment

SAR 11,500.0

Per Service

Extra Recurring Service

Extra Recurring Service

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 1,150.0

Per Service

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 3,450.0

Per Service

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 6,900.0

Per Service

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 13,800.0

Per Service

Upgrade from Starter to Growth

Upgrade from Starter to Growth

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 460.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 1,380.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 2,760.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 5,520.0

Per User

Upgrade from Growth to Super

Upgrade from Growth to Super

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 1,150.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 3,450.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 6,900.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 13,800.0

Per User

Upgrade from Starter to Super

Upgrade from Starter to Super

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Monthly

SAR 1,610.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Quarterly

SAR 4,830.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Biannual

SAR 9,660.0

Per User

PRICE & PAYMENT OPTIONS

Pricing Details

( Price is inclusive of VAT )

Annual

SAR 19,320.0

Per User

Answer your business needs and
be ready in seconds.

- How it works -

  • Register

    Register your organization with STC Cloud Cloud Marketplace

  • Add administator

    Add designated system administator

- Service Screenshots -

- Support Channels Included -

Email

- Supporting Documents -

DocumentLanguageSize 
Deskiva SLAEnglish242.4 KBDownload
Deskiva Presentation (AR)Arabic1.2 MBDownload
Deskiva PresentationEnglish1.0 MBDownload

- Video Guide -

- Contact Sales -

Please don't hesitate to contact us if you would like to know more about this service.

Support