Norrvik Cloud Contact Center

by EXPERTS DECISION Business application

Norrvik Cloud Contact Center

by EXPERTS DECISION

Description
Plans
Addons
Screenshots
Support
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- Description -

Contact Center as a Service is the best way to focus on your business without the hassle managing and operating the service. Whether you want to establish a new Contact center for your business or even upgrading the existing contact center capability in line to today multichannel solution it is the time to enjoy the cloud luxury service of operating your contact center with zero IT team involvement and without the financial cost of buying hardware Software license and upgrading etc.

Rapid technology innovation is a double edge sword it can put you in the first line of the competition among your compactor but at the same time it will increase dramatically your IT coast in term of Resources and Facilities which will cause a high operation coast so enjoy the journey in your seat and let our CCaaS drive your business to the maximum performance.

Contact center as a service (CCaaS) will let you feel the real meaning of :

Flexibility:Quickly deploy applications and provision capacity.

Affordable:No large capital outlay is required.

Dynamic:On-demand provisioning lets you scale up or down in no time.

Efficient: Pay only for what you need and what you use.

For more details you can visit : http://norrvik.net/go/stc

AVAILABILITY99.98% Uptime Guarantee

- Plans -

Basic Plan

Features

IPT extension with ACD functionality
Contact Center Agent / Supervisor
One IVR Port
Call Recording (6 Months)
Reporting ( 1 user, 6 Months)
Basic IVR Call Tree
Web Application Agent Interface

Standard Plan

Features

IPT extension with ACD functionality
Contact Center Agent / Supervisor
Two IVR Ports
Call Recording (6 Months)
Reporting ( 1 user, 6 Months)
Silent Monitoring
Web Application Agent Interface

Advanced Plan

Features

IPT extension with ACD functionality
Contact Center Agent / Supervisor
Two IVR Ports
Call Recording (6 Months)
Reporting ( 1 user, 6 Months)
Wallboard (one session)
Eligible for dynamic call tree
Integrations Capabilities
Silent Monitoring
Web Application Agent Interface

Enterprise Plan

Features

IPT extension with ACD functionality
Contact Center Agent / Supervisor
Two IVR Ports
Call Recording (6 Months)
Reporting ( 1 user, 6 Months)
Wallboard (one session)
Eligible for dynamic call tree
Auto Dialer (Two Dialer Ports)
Integrations Capabilities
Silent Monitoring
Ticketing System
Post Call Survey (Customer Feedback)
Web Application Agent Interface

- Add-ons -

Extend your subscription plan with the following add-ons

Answer your business needs and
be ready in seconds.

Create organization account

- How it works -

Register your organization with STC Cloud Cloud Marketplace
Add designated system administator

- Service Screenshots -

- Support Channels Included -

Email Phone

- Supporting Documents -

Document	Language	Size
Norrvik SLA	English	70.1 KB	Download

- Video Guide -

- Contact Sales -

Please don't hesitate to contact us if you would like to know more about this service.

Norrvik Cloud Contact Center